At Grokless, we value transparency, trust, and professionalism. Below you’ll find our core policies which outline how we operate, protect your information, and support our clients.
1. Privacy Policy
– We collect personal information (such as name, email, phone number, and business details) only when you voluntarily provide it.
– Your information is used solely to respond to inquiries, deliver our services, and maintain communication.
– We never sell, rent, or share your personal data with third parties, except where required by law or where necessary to deliver services.
– Our website may use cookies and analytics tools to improve user experience. You can manage cookies through your browser settings.
2. Terms of Service
– All projects begin with a written proposal and agreement that outlines scope, timelines, and costs.
– A deposit may be required before work begins, with the balance due upon completion or as per the agreed schedule.
– Any additional work or changes outside of the agreed scope may incur extra fees.
– We deliver high-quality work, however the final responsibility for content, legal compliance, and accuracy lies with the client.
– Grokless reserves the right to decline projects that conflict with our values or professional standards.
3. Refund and Cancellation Policy
– Deposits paid are non-refundable once work has started.
– If you cancel before completion, you will be invoiced for work completed up to the cancellation date.
– In the event of a service fault on our part, we will work with you to resolve the issue or provide a fair adjustment.
4. Support and Maintenance Policy
– After a project is completed, clients can choose an ongoing support package or request ad-hoc support.
– Support includes technical fixes, updates, and advice within the agreed scope. Major changes are considered new projects.
– Response times vary depending on the support plan chosen.